Return Policy

We are proud of our Crypton collection and want you to be thrilled with your purchase. If you are not satisfied with your Crypton product, we will gladly provide a merchandise exchange or refund for your order within 30 days of receipt. Simply fill out the form at the bottom of this page.

 

FURNITURE, PET BEDS, THROVERS, & FABRIC BY THE YARD

FURNITURE

At Crypton, we take great pride in the quality and craftsmanship of our furniture. Our furniture is fully manufactured in the U.S. with great attention to design, materials and construction. All furniture ordered is made based on your specific selections and is, therefore, considered a Special Order. Special Orders are not returnable or exchangeable unless damaged in transit or in the event of a manufacturer defect. Every item in our collection is carefully inspected before leaving our warehouse. While we’d love to promise a seamless delivery, we cannot control all factors in the shipping process.

Your Responsibility

It is imperative that you fully inspect all items ordered upon receipt of your purchase. In the event that damage occurs in transit, or if you discover any defect in manufacture, please note it on the delivery receipt while the driver is present. Any issue noticed after the delivery must be submitted to Crypton in writing, with photographs to support the claim within 7 days of delivery. Please contact us with any additional questions at 800.279.7866, Monday- Friday during business hours, 9-5 EST.

For furniture orders only, if an order is canceled within 5 business days of placing the order, a refund will be issued in the original form of tender. Exchanges, credits and refunds issued will be for the item purchase price only. Any taxes charged will be refunded in accordance with state laws. Shipping charges are nonrefundable.

PET BEDS, THROVERS, & FABRIC BY THE YARD

We make all of our pet beds to order, just for you. Fabric by the yard purchases are also cut to order based on your specifications. As a result, barring any shipping damage or manufacturer defect, we are unable to accept returns on pet beds or fabric by the yard.

Additionally, we maintain the highest health and safety codes, and standard health regulations preclude us from accepting returns or exchanges of pet beds and Throvers.

Should you discover a manufacturer defect or that damage has occurred during shipping, you may return the damaged merchandise through the mail for refund or replacement by filling out the form at the bottom of the page. Please note the addresses to the right and check to make sure you are returning your product to the correct location.


Shipping Instructions

If sending package via UPS, please ship to:
Crypton
Attn: Ruth or Shane
240 East Main Street
Franklinville, NC 27248

If sending package via USPS, please ship to:
Crypton
Attn: Ruth or Shane
P.O. Box 100
Franklinville, NC 27248

All returns must be made within 30 days and be accompanied by a copy of the original invoice, pack slip, or sales order.

For more information call 1.800.CRYPTON or email us at: marketing@cryptonfabric.com